LAST UPDATED ON OCTOBER 22, 2026
Privacy Policy
At Equilibrium Therapy Group, we respect your privacy and understand that seeking therapy is a personal decision. We are committed to handling the information you share with us thoughtfully, responsibly, and in accordance with applicable privacy laws. This Privacy Policy explains how we collect, use, protect, and share information when you visit www.equilibriumtherapygroup.com, contact our practice, or request information about our services.
Who We Are
Equilibrium Therapy Group is a mental-health practice providing individual therapy, couples therapy, family therapy, sex therapy, dialectical behavior therapy (DBT)-informed services, equine-assisted psychotherapy, and clinical supervision. Our services are offered in West Seattle, at our equine therapy location in Redmond, and through virtual appointments across Washington State.
Contact Information
Equilibrium Therapy Group
3614 California Avenue SW
Seattle, WA 98116
Phone: 206-395-5044
Email: info@equilibriumtherapygroup.com
Website: https://www.equilibriumtherapygroup.com
Information We Collect
We may collect information that you voluntarily provide, including:
Your name, email address, and telephone number.
Information submitted through our contact or consultation request forms.
Your general service interests and scheduling preferences.
Communications you send to our practice.
Information necessary to respond to your inquiry or coordinate a consultation.
We may also collect limited technical information when you visit our website, including:
Pages visited and general website interactions.
Browser type, device type, and operating system.
General geographic information derived from technical data.
Referral sources, such as search engines or referring websites.
Cookie preferences and website analytics information.
Because this is a mental-health practice, information you voluntarily submit may reveal sensitive information about your health or circumstances. We ask that you avoid including detailed medical histories, diagnoses, or highly sensitive personal information in general website forms.
How We Use Information
We use information for purposes related to operating our website and practice, including:
Responding to questions and consultation requests.
Helping prospective clients identify appropriate services or clinicians.
Coordinating scheduling and initial appointments.
Communicating about availability, services, and next steps.
Maintaining website functionality and security.
Understanding aggregate website performance.
Evaluating the effectiveness of our website and advertising.
Meeting applicable legal, regulatory, and professional obligations.
We do not use information submitted through therapy inquiry forms to build advertising audiences based on a person's mental-health concerns.
Contact Forms and Email
When you submit a contact form, the information you provide is transmitted through our website infrastructure and made available to authorized practice personnel for responding to your inquiry. Website forms and ordinary email should not be considered substitutes for secure clinical communication. Please avoid sending detailed medical records, highly sensitive clinical information, or urgent mental-health concerns through these channels. Submitting a form or sending an email does not establish a therapist-client relationship. Our team typically responds to general inquiries within one to two business days.
Online Scheduling and Third-Party Services
Our website may direct visitors to an external scheduling platform, including ClientSecure, to request or manage consultations. When you follow a link to an external scheduling platform, that provider may collect information according to its own privacy and security practices. Information entered directly into a third-party scheduling or client-management platform is subject to the applicable provider agreements, privacy notices, and security controls. We encourage visitors to review the privacy information presented by those services before submitting sensitive information.
Cookies and Website Analytics
Our website uses Squarespace and may use cookies and similar technologies to support website functionality, understand visitor activity, and evaluate website performance. We use Google Analytics 4 (GA4) to understand aggregate website activity, including page visits, navigation patterns, and selected website interactions. Depending on our active configuration and your cookie preferences, analytics technologies may collect technical identifiers and information about website interactions. Where consent is required, non-essential analytics technologies are subject to applicable consent choices. You may manage cookie preferences through our website's available cookie controls and through your browser settings. Disabling cookies may affect some website functionality and may limit our ability to measure website usage accurately.
Google Ads and Conversion Measurement
We may use Google Ads to promote Equilibrium Therapy Group's services to people searching for therapy in relevant geographic areas. To evaluate advertising effectiveness, we may measure limited website actions, such as:
Submission of a general contact form.
Selection of a link to an external consultation scheduling service.
These actions are used to understand advertising performance and improve the website experience. We do not intentionally transmit contact-form contents, names, email addresses, telephone numbers, diagnoses, treatment details, or other sensitive clinical information to Google Analytics or Google Ads. We do not use therapy-related website activity to create remarketing audiences based on sensitive health interests. Advertising and analytics technologies are subject to applicable consent requirements and platform privacy controls.
Clinical Records and Confidentiality
Information collected as part of an established therapeutic relationship is subject to additional confidentiality obligations and applicable federal and Washington State laws. Clinical records are managed separately from general website analytics. Where applicable, our clinical Notice of Privacy Practices explains how protected health information may be used or disclosed, the rights available to clients, and how to exercise those rights. This website Privacy Policy does not replace informed consent for therapy, clinical confidentiality agreements, or any legally required Notice of Privacy Practices.
When Information May Be Shared
We may share limited information with service providers when reasonably necessary to operate our website, respond to inquiries, or provide requested services.
These providers may include:
Website hosting and infrastructure providers.
Scheduling and practice-management platforms.
Website analytics and advertising measurement providers.
Email and communication service providers.
Technology providers supporting website security and operations.
Information may also be disclosed when required or permitted by applicable law. We do not sell contact-form submissions or clinical records to data brokers. Service providers are expected to handle information consistently with applicable legal obligations and relevant contractual requirements.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or loss. However, no website, electronic transmission, or information storage system can be guaranteed completely secure. For sensitive clinical communications, clients should use the secure communication methods designated by their clinician or practice.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, professional, operational, and record-retention requirements. Website inquiry information and clinical records may be subject to different retention periods. When information is no longer required, we take appropriate steps to delete, de-identify, or securely maintain it as required by law.
Your Privacy Choices and Rights
Depending on applicable law and the type of information involved, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have rights relating to consent, including withdrawing consent for certain uses of information. Some information, including clinical records, may be governed by separate legal requirements and exceptions.
To make a privacy-related request, contact: info@equilibriumtherapygroup.com
Please do not include detailed clinical information in an initial privacy request. We may need to verify your identity before fulfilling certain requests.
Washington State Privacy Protections
Equilibrium Therapy Group operates in Washington State and recognizes the importance of protecting personal and health-related information. Certain personal health information may be subject to Washington's My Health My Data Act, while clinical information may be subject to separate state or federal healthcare privacy laws. Where the My Health My Data Act applies, we will provide any required additional disclosures, consent mechanisms, and procedures for exercising applicable consumer health data rights. Any separate Consumer Health Data Privacy Policy required by Washington law will be made available through an appropriate link on our website.
Children's Privacy
Our website is intended primarily for people seeking information about therapy services, including parents and guardians seeking services for minors. We do not intentionally use the website to collect personal information directly from children under 13 without appropriate authorization. Parents or legal guardians should contact our practice to discuss services for minors and applicable consent requirements.
External Websites
Our website may contain links to external websites, professional directories, educational resources, or third-party scheduling services. We are not responsible for the privacy practices or content of websites operated by other organizations. We encourage visitors to review the privacy policies of external services before providing personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or privacy practices. The most recent version will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or how Equilibrium Therapy Group handles personal information, please contact us:
Equilibrium Therapy Group
3614 California Avenue SW
Seattle, WA 98116
Email: info@equilibriumtherapygroup.com
Phone: 206-395-5044
For urgent mental-health concerns, do not use this website, email, or contact form. Call or text 988 for the Suicide & Crisis Lifeline, or call 911 in an emergency